Refund policy

Refunds and cancellations (EU and UK buyers)

Each Catching Santa pack is personalised digital content made from your photo and your child's name. Because we start making it as soon as you send your photo, you agree when you order that your 14-day right to cancel ends once we start work. You can still cancel for a full refund at any time before you send us your photo.

If anything in your pack is wrong or doesn't work, for example a spelling mistake, a missing file or a file that won't open, contact us within 30 days and we'll fix it or refund you in full. This doesn't affect your legal rights.